Hopefully, One Day the Customer will know Best!
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Healthcare Evolution: From Clinical Trust to Self-Driven Care in a Digital Age While having a trusting relationship with a clinical professional remains central to health care, since the pandemic there are clear signs that people are more interested in their health and looking at ways to confidently manage and support themselves, without always needing to seek advice. Many apps support this wish, so now for many, consumerism is coming to health care, in a parallel way to how banking apps have changed the way people handle their finances. When they arrived people feared the loss of privacy and security. Now they are normal practice and writing a cheque is almost obsolete. Will people feel the same managing there own health data? The signs are good. People question and challenge clinicians more, using curated clinical tools and there own self collected data. Post pandemic, virtual visits, especially for routine checks are far more common. But whole scale acceptance of a consumer driven ...